Supplier FAQs

  • How do I contact RMIS?

    RMIS is open Monday through Friday from 6:00 a.m. to 5:00 p.m. PST. You may reach a customer service representative at 866-396-1105. You may also send an email with your supplier name and supplier ID number in the subject line to All emails sent to this address during business hours are answered the same day they are submitted, or early the next business day.

  • My agent submitted my certificate(s) of insurance. Why I am not certified?

    Although your agent may have submitted your certificate of insurance, once it is received it must be processed and reviewed by an RMIS representative to ensure that it meets Avenue5’s requirements. If the certificate is incorrect in any way, a revision request will be submitted to your insurance agent and you will be copied on the request. You may also verify whether ornot your certificate has been received and processed by logging into your supplier account and clicking on the 'Check Certification Status' link.

  • I submitted my certificate of insurance directly to RMIS. Why I am still not certified?

    For authenticity purposes, RMIS only accepts certificates directly from the agent.

  • What if I am unable to meet one or more of Avenue5’s requirements?

    If you are unable to meet one or more of Avenue5’s requirements, you will not be considered a certified supplier and will therefore not be able to serve Avenue5 or its properties.

  • Why do I need to pay to have my insurance monitored?

    The supplier fee covers the costs that RMIS incurs in contacting your agent(s) prior to expiration of your policy(ies), and in reviewing the certificates of insurance to ensure that they meet Avenue5’s requirements. RMIS works on your behalf to keep your insurance from lapsing or expiring so that you may seamlessly provide goods or services for Avenue5 and its properties.

  • How do I check my status?

    The quickest way to check your status is to log into your supplier account and click on the 'Check CertificationStatus' link. Alternatively, you may contact an RMIS customer service representative at 866.396.1105 and give them your supplier name and supplier ID number. You may also use the online chat feature to speak with a live agent during business hours. If you become uncertified at any time, you will be sent a notice via email informing you of all reasons for non - certification; you will continue to receive those emails once every two(2) weeks until you become certified.

  • Will I be notified when I become certified?

    RMIS does not send out notices informing you of when you become certified, but you may track your status online.

  • How long will it take for the website to reflect my certified status?

    Once a certificate is approved within the RMIS system, the updated status will be reflected on the website within two to three(2 - 3) hours.

  • Now that I am certified, when will I be able to start servicing the property?

    RMIS is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.

  • How do I submit my invoice once I complete a job?

    RMIS is not involved in payment of invoices. All questions regarding invoices should be directed to Avenue5.

  • Why is it important for me to mention my supplier ID number each time I call to check on my status?

    Your supplier ID is specific to you. When you contact RMIS, your supplier ID number helps RMIS customer service representatives to quickly access your information, determine your eligibility to service Avenue5 and its properties, and answer any questions you may have that are specific to your situation.